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Job Product Manager Customer Experience en Remote

Spot AI en San Francisco, California, United States

Digital job Product Manager Customer Experience at Spot AI

Product Manager Customer Experience

Spot AI San Francisco, California, United States

$50,000 - $80,000

Remote Full-time
Development 2-5 años Sales Software Design System
By Remote Ok
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Job description

Who We Are:

Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to create a safer, smarter physical world via Video Intelligence for every person at work. In the process, we’re disrupting video security to create a new category of Video Intelligence.

We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals, ranging from local businesses to Fortune 500s. Our customers range from warehousing and healthcare to nonprofits and car washes including ExtraSpace Storage, WineDirect, YMCA, and Veg Fresh Farms.

We’ve raised $60M+ in financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners, Redpoint Ventures, Bessemer Venture Partners, StepStone Group, and MVP Ventures.

To learn even more about our product and why our customers love to partner with Spot AI, check out our YouTube channel!

Who You Are:

You are entrepreneurial. You like talking to customers. You like building things. You like shipping things. 

You’re a product owner who enjoys taking products from 0 to 1. You are customer-focused, and enjoy engaging with customers directly to validate pain points and needs in order to iterate on our next product features and launches.  You have worked in a start-up or high growth company and have built successful B2B products for mid-market and/or enterprise customers.

If this sounds like you, if you're ready to embark on an extraordinary journey at the intersection of AI, video, and innovation, then you could be the Product Manager we are searching for. 

Join us at Spot AI and let's get people excited about the power of video intelligence! 


What Excites You:

Owning and Building a product that drives revenue growth for the company and is adopted by thousands of businesses across the globe. 

  • Working closely with customers and the sales team to build products that matter. 
  • Own and manage relationships with enterprise customers and channel partners, gathering their feedback to ensure their specific needs are met, and creating tailored solutions when necessary.
  • Work closely with engineering and design teams to design great customer experience by building the Spot workflow platform and enabling third-party integrations and extending Spot’s open platform.
  • Launching your products to success by enabling adoption by sales teams and customers alike.
  • Develop and maintain comprehensive multi-quarter roadmaps that align with the overall platform strategy, ensuring a clear and strategic trajectory for feature releases, optimizations, and enhancements.

What Gets Our Attention:

  • Bachelor's or higher degree in a technical or related field.
  • A minimum of 5 years of experience with at least 3 years of product management experience and a proven track record in shaping successful software products.
  • Experience in dealing with enterprise customers, understanding their unique requirements, and delivering tailored solutions.
  • Proven experience working with sales teams, collaborating closely with them to drive product success, and the ability to energize and motivate sales teams to achieve their targets.

What’s In It For You:

  • Base Salary Range: $140,000 - $185,000. Offered salary will be based on the offered candidate’s demonstrated attributes and competencies related to the role, as well as the offered candidate’s geographical location within the United States.  Your recruiting partner can share more details about the compensation range as it relates to your geography once your interview process has begun.
  • Generous early stage equity
  • Medical, dental and vision plan options 
  • 401K with Employer Match
  • Flexible and supportive time off practices, including self-managed PTO and a generous new parent leave policy
  • Learning and Development Opportunities
  • Remote work flexibility, including a stipend to set up your ideal home office


What We Value:

We operate under a trio of company values:

  1. Customer First, Always.  We are relentlessly curious about our customer’s goals, and seek the simplest solutions to solve their problems.

  2. Own Your Outcomes.  We bias towards action, move fast, and iterate.  Everyone on our team is empowered to make decisions.

  3. It’s a team effort.  We help each other succeed.  We leverage each other’s strengths to accomplish big goals together.

And, we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish, no matter who they are!  As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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