Job Product Support Engineer en Remote

Telnyx en Istanbul, Istanbul, Türkiye

Digital job Product Support Engineer at Telnyx

Product Support Engineer

Telnyx Istanbul, Istanbul, Türkiye

$60,000 - $110,000

Remote Full-time
Development 2-5 años Technical Web Engineer Engineering
By Remote Ok
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Job description

Working hours: Monday - Friday 9am-6pm UTC
 
The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will
  • Monitor operational pager alerts in an efficient and timely manner.
  • Improve customer self service through better processes and documentation. 
  • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
  • Liaise with your technical peers for resolution of escalated cases.
 
You May Be Fit For This Role If You Have
  • Strong customer-focus, interpersonal and communication skills.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
  • Continually looking to solve problems.
  • Understand issues and requirements well in order to provide solutions.
  • Outgoing and socially interactive.
  • A self starter looking to assist at any moment and to take the initiative. 
  • Balancing daily workload and multi-tasker who can effectively prioritize work.

What We Value
  • Experience in a product support/application role.
  • Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
  • An understanding of general web technologies such as API/SDK's.
  • Confidence with technology and the Internet.
  • A natural curiosity and experience in applying technology to resolve customer issues.
 
Technologies We Use
  • A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
  • Open-source technologies like Cassandra, Spark, and ElasticSearch.
  • Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.
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