Job Senior Collaboration Solution Architect en madrid

·       Ensure the delivery of high-quality end-to-end Collaboration and Communication services to end users and ensure service delivery processes meet business, security and regulatory requirements.

·       Act as point of contact for the business for existing services to ensure agreed services are being delivered to requirements & business end user expectations and satisfaction levels are met.

·       Identify opportunities for services and process enhancements and optimization within the Collaboration services.

·       Conception and Design of innovative collaboration and communication solutions and services for over 80 locations of the company. 

·       Collaborate with other solutions architects from cross-functional teams and ensure that our technical solutions meet the needs of our stakeholders.

·       Enable the delivery of a high-quality service to end users and ensure service delivery processes are in place to meet business, security and regulatory requirements

·       Setting aligned KPIs & SLAs for the services owned, assessing customer feedback, build and improving procedures accordingly to ensure that excellent end-user experience

·       Service owner/ coordinator for Microsoft365 services (Microsoft Exchange online, SharePoint online, MS Teams) and CISCO Communication Services

·       Identify opportunities for process enhancements and optimization within the Collaboration services. Implement best practices, establish standardized procedures, and drive continuous improvement efforts to streamline operations.

·       Ensuring trouble-free operation of the collaboration services including all connected components (e.g., video conferencing systems)

·       Create and maintain service descriptions including service and technology roadmaps and collaborate with stakeholders to define the future service roadmap.

·       Work closely with cross functional teams to ensure accurate implementation and successful deployment of Collaboration solutions.

·       Ensure professional operational service documentation is created & accepted by stakeholders prior to the introduction of a new service.

·       Collaborate with external partners, consultants, and contractors to implement the Collaboration service roadmap. Manage relationships, monitor deliverables, and ensure timely and quality execution of tasks.

·       Ensure adherence to best project management practices, facilitate iterative planning, and drive the team towards successful project completion.

.     Actively participate in the migration from CISCO Telephony Systems to MS Teams Telephony and Teams Room SystemsWorking in matrix team in a multi-cultural and international working environment

• Completed training as a specialist in computer science or graduation in business informatics / computer science with several years of practical experience.
• Proven experience as a M365 Solution Architect with a clear focus on Service Management & Project Management in an enterprise organization
• Proven track record of 6+ years professional experience with the conception, design and administration of Microsoft Exchange online, SharePoint online, MS Teams and all other M365 Services eg MS Planner, Viva Engage
• Very good knowledge of M365 compliance and security
• Strong knowledge and experience in end-to-end service ownership
• Understanding of IT services, service readiness and the required deliverables / outcomes
• Understanding of Service Improvement Programs (SIP), Corrective & Preventive Actions (CAPA) etc.
• Strong understanding of global Service Support processes across multiple functions, locational geographies, vendors and business units.
• Proven track record in professionally leading projects in an enterprise organization.
• Strong understanding of project management methodologies (e.g., Prince2) and experience leading external teams.
• Ability to manage external resources, vendors, and contractors effectively.
• ITIL V3 Foundation certification or equivalent level of knowledge
• In-depth knowledge of Windows Office components and all Micorosoft365 online services as well as Azure Active Directory
• Very good scripting skills in PowerShell
• Good knowledge of CISCO Call Manager and CISCO room conferencing systems
• Microsoft certifications desirable, AWS certifications would be an advantage.
• Strong analytical and planning skills, abstraction capabilities, problem-solving competency, team worker, resilience
• Very good knowledge of written and spoken English, German/ Spanish is an advantage