
QA Junior
Talent Hackers madrid
Talent Hackers en madrid
Senior Collaboration Solution Architect
Talent Hackers madrid
A consultar
· Ensure the delivery of high-quality end-to-end Collaboration and Communication services to end users and ensure service delivery processes meet business, security and regulatory requirements.
· Act as point of contact for the business for existing services to ensure agreed services are being delivered to requirements & business end user expectations and satisfaction levels are met.
· Identify opportunities for services and process enhancements and optimization within the Collaboration services.
· Conception and Design of innovative collaboration and communication solutions and services for over 80 locations of the company.
· Collaborate with other solutions architects from cross-functional teams and ensure that our technical solutions meet the needs of our stakeholders.
· Enable the delivery of a high-quality service to end users and ensure service delivery processes are in place to meet business, security and regulatory requirements
· Setting aligned KPIs & SLAs for the services owned, assessing customer feedback, build and improving procedures accordingly to ensure that excellent end-user experience
· Service owner/ coordinator for Microsoft365 services (Microsoft Exchange online, SharePoint online, MS Teams) and CISCO Communication Services
· Identify opportunities for process enhancements and optimization within the Collaboration services. Implement best practices, establish standardized procedures, and drive continuous improvement efforts to streamline operations.
· Ensuring trouble-free operation of the collaboration services including all connected components (e.g., video conferencing systems)
· Create and maintain service descriptions including service and technology roadmaps and collaborate with stakeholders to define the future service roadmap.
· Work closely with cross functional teams to ensure accurate implementation and successful deployment of Collaboration solutions.
· Ensure professional operational service documentation is created & accepted by stakeholders prior to the introduction of a new service.
· Collaborate with external partners, consultants, and contractors to implement the Collaboration service roadmap. Manage relationships, monitor deliverables, and ensure timely and quality execution of tasks.
· Ensure adherence to best project management practices, facilitate iterative planning, and drive the team towards successful project completion.
. Actively participate in the migration from CISCO Telephony Systems to MS Teams Telephony and Teams Room SystemsWorking in matrix team in a multi-cultural and international working environment
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