Job Service Operations Specialist en Remote

GuidePoint Security en Kansas City, Missouri, United States

Digital job Service Operations Specialist at GuidePoint Security

Service Operations Specialist

GuidePoint Security Kansas City, Missouri, United States

$50,000 - $200,000

Remote Full-time
Development 2-5 años Security Management Engineering Support
By Remote Ok
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Job description

The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

  • Assist VP of Engineering in monitoring services related reporting including:
    • Services pipeline
    • WIP (Work in Progress) reporting
    • Proposal status and timelines for execution and delivery
  • Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
  • Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)
    • Input accurate data into COGS / SalesForce/JIRA
    • Submit proposal requests to the Proposal Support Group (PSG)
    • Work with the relevant teams to ensure accuracy of the SOW
    • Work with the Account teams to properly forecast projects
  • Responsible for working with internal teams to address Invoicing / Accounting Issues
  • Document the full lifecycle of the services process and maintain updates, as needed
    Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders
  • Manage staff augmentation process
    • Scoping/Gathering information for client needs/requirements
    • Managing the interview process with internal and client resources
    • Working with internal teams to onboard resources
    • Provide oversight on projects
    • Any additional tasks associated with the lifecycle of subcontractors  

Experience Requirements:

  • At least 5 years IT, security or business-related experience
  • Experience in services delivery or project management
  • Security certification or project management a plus
  • Experience with cybersecurity technologies is a plus
  • Bachelor’s degree in a relevant discipline or equivalent experience
  • Strong organizational skills
  • Ability to multi-task effectively
  • Comfortable working in an independent, fast paced environment
  • Effective communication skills (written and verbal)


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