Our client's employees work every day to help millions of people and businesses prosper, this is its way. The idea is that our actions can have a positive impact on customers, employees, shareholders, and the communities we serve. To further deliver on our vision, we’ve recently launched a new autonomous company that will comprise our most disruptive payments businesses, creating one of the largest private fintech companies in the world.
This new company will help bring instant digital payments to everyone, everywhere, via a focus on three distinct business verticals:
Merchant Solutions: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader.
Trade Solutions: our vision is to deliver fast, efficient trade finance, supply chain, and FX payments solutions for international SMEs that were once only accessible to larger corporations.
Consumer Solutions: our aim is to deliver simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.
It is an exciting time to join this newly launched company, with the backing of our client. We'll value your commitment to our shared success and you’ll benefit from a dynamic, fast-changing working environment with opportunities for career development and ongoing training and support.
Actively monitor the Payments Hub environment, using the tools provided.
Support deployment activity in order to ensure deployments are carried out with no harm done to the production environment.
Carry out periodic systems checks, noting results in the required way.
Support Incident activity in order to help the team ensure correct resolution.
Run daily maintenance checks, carrying out required system housekeeping.
Be the first point of contact for customers reporting incidents
Suggest improvements to processes, and routines, and run books to improve efficiency.
Be prepared to work rotating shifts in a 24/7/365 Production environment.
Around 2-3 years of experience in Helpdesk positions.